The methods of interaction for communication/collaboration provided by a group-view display should be compatible with social conventions within the intended user group.
Additional Information:
The design of communication/collaboration capabilities of a group-view display should be based on an understanding of social conventions within the intended user group. The communication/collaboration capabilities should be sensitive to the subtle and complex social dynamics that is inherent in group interaction. For example, by providing all individuals with equal access, the system may fail to address the special access requirements of some users (e.g., shift supervisor or TSC personnel). Also, the design of a groupware application may fail to support the use of subtle cues, such as facial and hand gestures, verbal signals, and non-verbal signals (e.g., pausing, clearing the throat), which people often use to moderate communication (e.g., indicate that they are about to start or stop talking). As another example, the system may provide capabilities for recording interactions between individuals, which may be considered unacceptable or undesirable by some users.