6.2 Organisational Learning

Is there an attitude of non-penalization and organisational learning when an operator makes an error?

Learning from own and other's errors/experiences is valuable. Is there a system for sharing experiences/errors in the organisation? In order to ensure an optimal workplace, where reporting of deviations result in positive changes, an attitude of non-penalisation must be implemented. This attitude is important, as it not only will lead to improvements during operation, it can also affect the development of new projects in a positive manner. It also affects the reporting culture in the organisation.

Comments/Recommendations

ISO 11064-1, 4.6DC: Applicable to the DC